Refund policy

Returns & Refunds

Lumeliora
Rügenweg 54, 41515 Grevenbroich, Germany
Email: info@lumeliora.com
Phone: +49 6507390935

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@lumeliora.com is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A set that has been assembled and concreted or anchored into the ground cannot be returned under the right of withdrawal. The direct cost of returning a large set is borne by the customer unless the item arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Natural characteristics of outdoor timber — small cracks, knots, colour change and surface weathering — are not defects. Wear parts such as swing seats, ropes and chains wear with use and are stocked as spares.